Frequently Asked Questions
Everything you need to know about shopping with Modaselle
Are all items on Modaselle authentic?
Yes, authenticity is our top priority. Every item undergoes a rigorous multi-point inspection by our team of experts before being listed for sale.
What is your return policy?
We offer a 14-day return window for all items. Products must be returned in their original condition with all security tags intact to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International shipping times vary by location but generally range from 7-14 business days.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Yes, Modaselle ships worldwide. Please note that international orders may be subject to customs duties and taxes which are the responsibility of the recipient.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.